The Mobile/Field Technician (Tech III) is responsible for providing a range of furniture repair and restoration services at various residential and commercial customer locations. This includes assessing damage, performing touch-ups, refinishing, and making minor repairs while delivering exceptional customer service and maintaining a professional image. This position requires a high degree of independence and self-management.

Responsibilities

• On-site Service: Travel to customer locations (homes, offices, etc.) as scheduled to perform furniture touch-up, refinishing, and repair services.

• Damage Assessment: Inspect the furniture to assess damage and determine appropriate repair or refinishing methods.

• Touch-up and Spot Repair: Perform touch-ups to repair minor scratches, dents, chips, and other cosmetic imperfections using appropriate materials and techniques.

• Refinishing: Refinish furniture pieces, including stripping, sanding, staining, and applying topcoats, as needed. This may be partial or full refinishing.

• Minor Repairs: Repair minor structural damages such as loose joints, wobbly legs, and broken hardware.

• Customer Interaction: Interact with customers in a professional and courteous manner, explaining repair processes and answering questions.

• Material Management: Maintain and organize a mobile inventory of tools, supplies, and materials needed for on-site repairs. This includes ensuring adequate stock and proper storage.

• Vehicle Maintenance: Maintain company vehicle in clean and safe operating condition (if applicable).

• Scheduling and Communication: Manage daily schedule, communicate effectively with dispatch and customers, and maintain accurate records of work performed.

• Quality Control: Ensure all work is completed to a high standard of quality and meets customer expectations.

• Safety Procedures: Adhere to all safety regulations and procedures, including proper handling of chemicals, use of personal protective equipment (PPE), and maintaining a safe work environment 1 at customer locations.  

• Documentation: Complete necessary paperwork, including work orders, invoices, and customer sign-offs.

Qualifications

• Proven experience as a Furniture Touch-Up, Refinishing, and Repair Technician or in a related field. Experience in a mobile service environment is a plus.

• Knowledge of different wood types, finishes, staining techniques, and repair methods.

• Proficiency in using hand tools, power tools, and touch-up/refinishing equipment safely and effectively.

• Excellent customer service and communication skills.

• Ability to work independently and manage time effectively.

• Strong problem-solving skills and ability to adapt to different situations.

• Ability to lift and move furniture pieces.

• Valid driver's license and clean driving record (essential).

• Reliable transportation to and from jobsites.

• Ability to pass a background check.